1 Information We Collect
Soju88 collects various types of personal information during the account registration process, day-to-day platform use, and communications with our support team. This data collection is necessary for us to provide a safe, fair, and seamless service to all members in Malaysia.
The types of information collected include personal identification details such as full name, Malaysian identity card number (MyKad), date of birth, and residential address. We also collect contact information such as mobile number and email address for communication and account verification purposes.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Personal Identification Information | Identity verification (KYC), fraud prevention | Throughout active account + 7 years |
| Contact Information | Communications, notifications, 2FA verification | Throughout active account |
| Payment Data | Deposit and withdrawal processing | Throughout active account + 7 years |
| Platform Activity Data | Service improvement, internal analytics | 2 years from the date of activity |
| Device & Technical Data | Account security, fraud detection | 90-day rolling |
We also automatically collect technical data when you access the soju88 platform, including IP address, device type, operating system, web browser used, and access time logs. This data is used solely for security purposes and to improve the user experience — not for advertising or profiling.
2 How We Use Your Information
Every piece of data collected by soju88 has a clear and legitimate purpose. We do not use member personal data for purposes beyond the scope stated in this policy without first obtaining fresh consent from the member concerned.
- Verifying member identity during registration and the KYC process to ensure platform security.
- Processing deposit and withdrawal transactions securely through each member's preferred payment method.
- Sending important account-related notifications, the latest promotions, and platform policy updates.
- Detecting and preventing fraudulent activity, multi-account usage, and platform abuse.
- Providing effective customer support whenever members require technical assistance or have account enquiries.
- Complying with legal requirements and regulations applicable to the operation of an online platform.
- Analysing platform usage patterns in aggregate and anonymised form for service improvement purposes.
3 Information Sharing with Third Parties
Soju88 understands that member trust is our most valuable asset. As such, we maintain a strict policy on personal data sharing. In general, we do not share member personal information with outside parties except in the following limited situations.
Third-party service providers directly involved in our platform operations — such as payment processors, cloud service providers, and identity verification companies — may need to access certain member information to carry out their functions. All such third parties are bound by strict data protection agreements and are not permitted to use that information for any other purpose.
In situations where soju88 is required by law, court order, or directive from Malaysian government authorities to disclose user information, we will comply with those requirements. However, we will endeavour to notify the relevant member when permitted by law to do so.
4 Cookies and Tracking Technologies
The soju88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform functionality. Cookies are small text files stored on your device when you visit our website.
There are several types of cookies we use. Essential cookies are required for core platform functions such as secure login, session verification, and language settings. Performance cookies help us understand how members interact with the platform so we can improve design and user flow. Functional cookies store member preferences such as display settings and preferred language.
You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality and login security of the platform.
5 Data Security and Protection Measures
Soju88 invests seriously in cybersecurity infrastructure to protect the personal data of all members. Our security systems are designed to withstand the increasingly sophisticated range of digital threats present today.
All communications between member devices and soju88 servers are secured by TLS 1.3 protocol with SSL 256-bit encryption. Member passwords are never stored in plain text — they are stored as hashes using the latest cryptographic algorithms that cannot be decrypted by anyone, including soju88's own technical team.
- Multi-layered firewall and intrusion detection system (IDS/IPS) active 24/7.
- Real-time activity log monitoring to detect any suspicious access.
- Regular security assessments and penetration testing by independent experts.
- Strict internal access controls — staff may only access data required for their specific role.
- Regular data backups and a disaster recovery plan to ensure service availability.
6 Your Rights as a soju88 Member
As a registered soju88 member, you have certain rights regarding the personal data we hold about you. These rights align with the provisions of Malaysia's Personal Data Protection Act 2010, and we are committed to ensuring you can exercise them with ease.
You have the right to access a copy of the personal data we hold about you by submitting a written request to our support team. We will process data access requests within 30 days of receiving your application. If any information we hold is inaccurate, you have the right to request an immediate correction.
In certain circumstances, you also have the right to request the deletion of your personal data — known as the "right to be forgotten". However, please be aware that some information may need to be retained for a specific period to fulfil legal obligations or fraud prevention requirements binding on us under Malaysian law.
7 Children's Privacy
The soju88 platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from minors. If we discover that a minor has provided us with information, we will promptly delete that information and close the account in question without notice.
Parents or guardians who become aware that their underage child has accessed the soju88 platform are encouraged to contact us immediately so that appropriate action can be taken. We treat child protection as an absolute priority.
8 Privacy Policy Amendments
Soju88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or feedback received from members. Any material amendments will be communicated to members via their registered email or an in-platform notification at least 14 days before the changes take effect.
The "Last Updated" date shown at the top of this page indicates when this policy was last reviewed. We encourage members to check this page periodically to stay informed about how we handle your personal information.